Privacy Policy for Victory Paint Store
Effective Date: 27 Sep 2023
Welcome to Victory Paint Store, the number one paint store in Kenya! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or make purchases from Victory Paint Store.
1. Information We Collect
We may collect the following types of information:
a. Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, and shipping address.
b. Payment Information: When you make a purchase, we collect payment information, such as credit card numbers or other financial details. However, we do not store this information. It is securely processed by our payment service providers.
c. Website Usage Information: We may collect data about how you use our website, such as your IP address, browser type, and browsing behavior.
2. How We Use Your Information
We use your information for the following purposes:
a. Order Processing: To fulfill and manage your orders, including processing payments, shipping products, and providing customer support.
b. Communication: To communicate with you about your orders, updates, promotions, and marketing offers. You can opt out of marketing communications at any time.
c. Improvement: To improve our website, services, and customer experience.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our website and fulfill orders.
4. Your Choices
You can access and update your personal information in your account settings. You may also contact us to request the deletion of your account and personal data.
Refund Policy
5. Returns and Refunds
a. We strive to provide quality products, but if you are not satisfied with your purchase, you may request a return or refund within 14 days from the date of purchase.
b. To initiate a return or refund, please contact us at sales@victorypaints.co.ke, including your order number and a description of the issue.
c. Refunds will be issued in the original form of payment or as store credit, at our discretion, upon approval of your return.
d. Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.
6. Contact Us
If you have any questions or concerns about our Privacy Policy or Refund Policy, please contact us at:
Victory Paint Store Phone: 0725326795 Email: [info@victorypaints.co.ke] Website: [https://victorypaints.co.ke/]
7. Changes to this Privacy Policy
We may update this Privacy Policy as needed to reflect changes in our practices or for legal reasons. Any updates will be posted on our website with the revised effective date.
By using our website and services, you consent to the terms outlined in this Privacy Policy.